Welcome to SoundCall Devices’ FAQ section. As a professional communication equipment provider since 2010, we’ve compiled answers to the most common questions about our products and services to help you make informed decisions for your business needs.
About Our Products
What types of professional communication equipment do you offer?
We specialize in premium business communication solutions including:
- Headsets (corded, cordless, call center, and Jabra professional models)
- Two-way radios (analogue, ATEX, license-free, licensed, and long-range)
- Deskphones (analogue, IP, and GSM models by leading brands)
- Audio conferencing equipment
- Various accessories for all product categories
Are your products suitable for industrial or hazardous environments?
Yes, we offer ATEX-certified two-way radios specifically designed for hazardous environments. For other specialized needs, please contact our customer support team at [email protected] who can recommend the most appropriate equipment for your specific requirements.
Do you offer branded equipment from major manufacturers?
Absolutely. We carry products from leading brands including Jabra headsets and Motorola radios. Our “Deskphones by brand” category allows you to easily find equipment from your preferred manufacturers.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience and security.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts. However, you’ll receive tracking information via email for all shipments. For order inquiries, our US-based support team is available at [email protected].
Is there a minimum order amount?
There’s no minimum order amount, but orders over $50 qualify for free shipping via EMS.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch
Do you ship worldwide?
We ship globally to most regions, with the exception of some Asian and remote areas. Our network is particularly strong in North America and Europe. If you’re unsure about delivery to your location, please contact us before ordering.
How will I know when my order ships?
You’ll receive email notification with tracking information as soon as your order leaves our warehouse. All shipments include tracking capabilities so you can monitor your delivery progress.
Returns & Warranty
What is your return policy?
We offer a 15-day return policy from the date of receipt. If any professional equipment doesn’t meet your business needs, our team will assist with returns or exchanges. Items must be in original condition with all packaging and accessories.
How do I initiate a return?
Please contact our customer support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll provide return instructions specific to your location.
What about product warranties?
Warranties vary by manufacturer and product. We offer licenses and warranties as separate menu items for products that require them. Please check individual product pages for specific warranty information or contact our support team.
Technical Support
Who can I contact for technical support with my equipment?
For technical support, please first consult the manufacturer’s documentation that came with your product. For further assistance, our team can help connect you with the appropriate technical resources. Contact us at [email protected].
Do you provide setup assistance for complex systems like conference rooms?
While we primarily supply equipment, our team can provide basic configuration guidance for our audio conferencing equipment and other systems. For complex installations, we recommend consulting with a local AV professional.
Didn’t find the answer you need? Our professional customer support team is ready to assist you. Contact us at [email protected] and we’ll respond within 1 business day.