At SoundCall Devices (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soundcalldevices.com or purchase our professional communication equipment.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details when you make a purchase.
  • Business Information: Company name, business address, tax identification numbers (where applicable).
  • Transaction Data: Purchase history, products ordered, payment method details (processed securely via PCI-DSS compliant systems).
  • Technical Data: IP address, browser type, device information, pages visited on our site (through cookies and similar technologies).
  • Communication Data: Records of your correspondence with our customer support team at [email protected].

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and fulfill your orders for professional communication equipment (IP phones, headsets, two-way radios, etc.)
  • To provide customer support and respond to inquiries
  • To improve our website, products, and services
  • To prevent fraud and ensure payment security (using 256-bit SSL encryption)
  • To send order confirmations, shipping notifications, and invoices
  • To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), and shipping orders (EMS).
  • Legal Requirements: When required by law or to respond to legal process, protect our rights, or prevent fraud.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All payment transactions are encrypted using 256-bit SSL technology
  • PCI-DSS compliant payment processing
  • Secure servers located in the United States
  • Access controls and authentication procedures
  • Regular security assessments

While we strive to protect your data, no transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal requirements)
  • Object to processing of your personal data
  • Request restriction of processing
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing certain requests.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and shopping cart items
  • Analyze website traffic and improve user experience
  • Prevent fraudulent activity

You can control cookies through your browser settings. Disabling cookies may affect certain website functionalities.

7. International Data Transfers

As we serve customers worldwide (excluding some Asian and remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SoundCall Devices
2983 Murphy Court
Riverside, US 92503
Email: [email protected]