At SoundCall Devices, we stand behind the quality of our professional communication equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most products within 15 days of delivery.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition and packaging
  • Unused and free from damage
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following products cannot be returned or exchanged for hygiene and licensing reasons:

  • Headsets (including Call Centre Headsets, Corded Headsets, and Jabra Headsets)
  • Headset accessories
  • Licenses and Warranties (once activated)

Returns Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and include the RMA number on the outside of the package.
  4. Ship Your Return: Send the package to our returns center at:
    SoundCall Devices Returns
    2983 Murphy Court
    Riverside, US 92503

Exchanges Process

Follow the same steps as the returns process, clearly stating in your email that you wish to exchange the item and specifying the replacement product you desire.

Refund Information

Once we receive and inspect your return:

  • Processing Time: Refunds are processed within 5 business days
  • Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Return Request Template

Use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear SoundCall Devices Customer Service, I would like to request a return for my recent purchase. Below are the details: Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Reason – e.g., defective, wrong item, etc.] Requested Action: [Refund or Exchange] Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost.

Questions?

For any questions about our returns and exchanges policy, please contact our customer service team at [email protected] or call us at

+000 000 000
.