At SoundCall Devices, we are committed to providing professional communication equipment with efficient delivery and a hassle-free return process. Please review our policies below to ensure a smooth shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95): Via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Free Shipping: Via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.
International Shipping
We ship worldwide (excluding certain remote areas). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
Returns & Exchanges Policy
We stand behind the quality of our professional communication equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most products within 15 days of delivery.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- In its original condition and packaging
- Unused and free from damage
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following products cannot be returned or exchanged for hygiene and licensing reasons:
- Headsets (including Call Centre Headsets, Corded Headsets, and Jabra Headsets)
- Headset accessories
- Licenses and Warranties (once activated)
Returns Process
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
- Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
- Package Your Item: Securely pack the item in its original packaging with all accessories and include the RMA number on the outside of the package.
- Ship Your Return: Send the package to our returns center at: SoundCall Devices Returns
2983 Murphy Court
Riverside, US 92503
Exchanges Process
Follow the same steps as the returns process, clearly stating in your email that you wish to exchange the item and specifying the replacement product you desire.
Refund Information
Once we receive and inspect your return:
- Processing Time: Refunds are processed within 5 business days
- Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error
Return Request Template
Use the following template when emailing your return request:
Subject: Return Request – Order #[Your Order Number]
Dear SoundCall Devices Customer Service,
I would like to request a return for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Reason – e.g., defective, wrong item, etc.]
Requested Action: [Refund or Exchange]
Please provide return instructions and RMA number at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement at no additional cost.
Questions?
For any questions about our shipping or returns policy, please contact our customer service team at [email protected].