Last Updated: [Insert Date]

Welcome to SoundCall Devices (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.soundcalldevices.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for business professionals and organizations seeking professional communication equipment. You must be at least 18 years old to make purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of SoundCall Devices or its suppliers and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in professional communication equipment including:

  • Analogue and IP phones
  • Two-way radios (ATEX, license-free, licensed, long-range)
  • Headsets (corded, call center, Jabra brand)
  • Audio conferencing equipment
  • Related accessories

We strive for accuracy in product descriptions but cannot guarantee all descriptions are error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to our acceptance. We will confirm receipt of your order via email.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices due to market conditions or supplier changes.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50, delivery within 15-25 business days after shipment

4.3 Delivery Areas

We ship worldwide except certain remote areas in Asia and other regions. Customers are responsible for any customs duties, taxes, or import fees.

4.4 Delivery Issues

Report any delivery problems within 7 days of the estimated delivery date. We will investigate but cannot guarantee resolution for issues beyond our control.

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • In original condition and packaging
  • Unused and undamaged
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

The following cannot be returned for hygiene/licensing reasons:

  • All headsets (Call Centre, Corded, Jabra)
  • Headset accessories
  • Activated licenses and warranties

5.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Ship to: SoundCall Devices Returns, 2983 Murphy Court, Riverside, US 92503

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect the return. Original shipping fees are non-refundable.

6. Warranties and Liability

6.1 Product Warranties

Products come with manufacturer warranties as specified. Contact us for warranty claims.

6.2 Limitation of Liability

SoundCall Devices is not liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or unauthorized modifications
  • Events beyond our reasonable control

Our maximum liability is limited to the purchase price of the product.

7. User Responsibilities

  • Provide accurate order and payment information
  • Comply with all applicable laws regarding product use
  • Ensure products are suitable for your intended use
  • Check local regulations for two-way radio usage

8. General Provisions

8.1 Changes to Terms

We may update these terms at any time. Continued use constitutes acceptance of changes.

8.2 Governing Law

These terms are governed by the laws of California, USA.

8.3 Contact Information

For questions about these terms, contact:

SoundCall Devices
2983 Murphy Court
Riverside, US 92503
Email: [email protected]